When a mother’s blind 3-year-old was crying and motioned to the man installing internet for a hug, the kind man picked him up and lovingly held him for more than 45 minutes.
Jessica Donnahoo was scheduled to have internet installed in her home in South Carolina, but both of her children were not having the best of days and were crying. Jessica’s 3-year-old son, Sailor, was born with two rare brain defects which left him blind, and he understandably has difficulty communicating his needs. Yet the kindness of a man who came by to install the internet brightened all of their days.
“Dear Spectrum Internet,” Jessica wrote in a post online. She continued:
“Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind.
He is unable to communicate his needs, and today has been rough for him. He has been crying all morning. I’ve been trying to soothe him while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works. It’s just been a tough day.
When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry. It was a huge relief to this tired momma.
Robert could have walked in, rushed, and left, but instead he saw a need greater than internet and met it. That’s beyond customer service- it’s humanity at its best. Robert deserves a raise… a promotion… something! He’s an asset to your company and I will never forget his kindness. Sincerely, Jessica”.
Many hearts online have appreciated Robert’s kindness. Here’s how people reacted
